Effective Date: [01/12/2025]

USER TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS SET BELOW.

This Verlas.in (http://www.verlas.in) website (“Site”) is owned and operated by Dholakia Jewels Private Limited (“Operator”) a company registered in India at Dholakia Jewels Private Limited (Verlas), Dholakia Building, 7th Floor, Jems & Jewellery Park, Surat, Gujarat – 394510. The Site, including all information, tools, and services available on the Site, are provided , to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and available by hyperlink and on the website in the respective pages. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this Terms of Service, then you may not access the Site or use any Services. These Terms of Service govern your access to and use of the Site. Your use of the Site means that you have read and understand these Terms of Service and that you have entered into a binding legal agreement with the Operator. 

In addition, when using a particular service and/or accessing certain materials on or through the Site, you shall be subject to any posted terms or rules applicable to such services or materials, which are in addition to these Terms of Service (“Additional Terms”). All such Additional Terms and the Privacy Policy are hereby incorporated by reference into these Terms of Service. If you do not agree with the Terms of Service, Privacy Policy, or any Additional Terms you may not use the service and/or materials.

• Every Verlas jewelry design is handcrafted from scratch. Shipping timeline is within 30 (thirty) days. This means that your jewelry will be shipped within 30 (thirty) days of the order being placed. Client Care will always be in touch if we dispatch earlier or require longer to ship beyond the timelines provided.

Important to Note (non-peak and non-promotional period):

• Changes to any order will be accepted within 48 (forty-eight) hours of placing an order. After that, you will be required to place a new order with the updated info.

• A change in billing or shipping address will require a new order with the updated info.

• New order dates will be considered for shipping timelines.

• After an order is shipped, delivery requires an additional 3-10 business days, depending on shipping carrier services and your pincode location.

• In case of Returns, all returned purchases must be in original condition (unworn, tagged, unused and unaltered with no missing parts) and accompanied by the original packaging, certificates (if applicable), and instructions. Refunds to the original mode of payment or Verlas Credit are subject to standard inspection which will take 7-10 business days.

• Some locations/areas may not be serviceable and the Operator endeavors to notify  such unavailability at the time of placing of order.

Jewelry Inspection for Returns/Exchanges/Buybacks

When you return items for refunds, exchanges or repairs, we require 7-10 business days to process your jewelry for a standard inspection. You will be charged an additional INR 1,500/- for missing certificates, or you can ship back the certificate using your preferred shipping carrier. 30 (thirty)-day returns of untagged or worn products will be eligible for Verlas Credit. 30-day returns of modified products or products missing parts may not be eligible for a 100% refund or Verlas Credit. You may be responsible for the cost of the return as stated in the Return Policy. Upon successful inspection, refunds or Verlas Credit will apply under the terms of the 30-Day, Engraved Jewelry, Promotional Offers Policy or those communicated to you via care@verlas.in. Review full Return Policy here.

ACCESS TO THE WEBSITE

We work hard to ensure the Site is always up and available, but the Site will have downtime for short periods of time due to general maintenance, updates or any other reasons but we will attempt to keep this to a minimum and during non peak hours. We will not be held liable for the dysfunctionality of any part of the Site (for any reason) but we are happy to hear your feedback and experience. You can write to us at care@verlas.in

Parts of the Site require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with the company by entering your email, mobile number and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, and not disclose it to any third party use it  only for your personal account access. If you think there may have been any breach of security, then it is your responsibility to notify us immediately, and if log-in is possible, to change your password.

It is a condition of your use of the Site that all the information you provide on the Site is correct, present, and complete. We reserve the right to disable any user account at our sole discretion at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these terms of service.

1. Privacy Policy

The Privacy Policy contained on this Site is incorporated in these Terms of Service by reference. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

The Site is not directed to children and we do not knowingly collect any personal information from children. If you are under 13 (thirteen) do not use our Site or provide any information about yourself including, without limitation, your name, address, email address or any screen name or user name you may use. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

2. Materials and Services

Through this Site, Operator may make available to you: (a) certain audio and visual articles, text, images, illustrations, photographs, video, stories, cartoons, characters, documents and other materials contained or displayed in or made available through this Site (collectively, “Materials”); and (b) various services operated by Operator, such as content management service, audio recording services, chat rooms, bulletin boards and others (collectively, “Services”).

3. License

Operator and its licensors grant to you a personal, non-exclusive, non-transferable license to: (a) access, view, download, print, use and display Materials; and (b) use the tools and software on this Site (collectively, “Software”); solely for your own personal, informational, non-commercial use. In these Terms of Service, all references to the “Site” shall be deemed to include all “Software,” “Materials” and “Services,” unless otherwise expressly indicated. All rights not expressly granted by Operator to you are retained by Operator, and you may not use or copy or duplicate this Site and/or any element of this Site in any manner or for any purpose not expressly authorized by these Terms of Service. The rights granted to you do not include, and are not applicable to, the design or layout of this Site, which are protected by trade dress, copyright and other laws and may not be copied or imitated in whole or in part.

4. Restrictions; Removal. 

You shall not: (a) remove or destroy any proprietary rights marks or legends on or in this Site; (b) modify, enhance, adapt, translate, or create derivative works of this Site; (c) republish, post, transmit, transfer, distribute, assign, sublicense, rent, lease or sell this Site; (d) decompile, disassemble or reverse engineer this Site; (e) reproduce or make copies of this Site; (f) “frame” or “mirror” this Site on any other server or Internet-based device; and/or (g) access, view, download, print, use and/or display this Site for any commercial or other money-making purpose. You acknowledge that certain elements of this Site are, or may in the future be, licensed to Operator by third parties and that the availability of such elements may cease automatically, without notice or liability on the part of Operator.

5. Amendments 

Amendments to Terms of Service and Privacy Policy. Operator reserves the right to change the terms and conditions of these Terms of Service, the Privacy Policy and/or any of its other policies relating to this Site, at any time in its sole discretion. Operator shall notify you of such changes by posting the changes on this Site. You are responsible for regularly reviewing this Site and these Terms of Service regarding such changes. Continued use of this Site after any such changes have been posted shall constitute your agreement to them.

6. Registration and Passwords

6.1 Some areas of this Site may be accessed and used only by those authorized individuals who are registered and have an account with Operator. To open an account, you must complete the registration process by providing Operator with current, complete and accurate information as prompted by the registration form. Should Operator suspect that such information is untrue, inaccurate, not current or incomplete, Operator has the right to suspend or terminate your account and usage of this Site. Operator is entitled to rely on the information you provide and you will be responsible for updating this information to maintain it as current. Accounts are non-transferable and cannot be shared or used by more than one individual or entity.

6.2 Once you have become an authenticated user, you will be given one or more personal, non-transferable passwords. You are and will be responsible for maintaining the confidentiality of that password, for all activities conducted on and with this Site that make use of that password, and for any charges or fees incurred by the use of that password, including any use you may subsequently contend was not unauthorized by you.

7. Account Information and Data

7.1 Operator does not own any personal data or information that you submit to be used by Operator to provide any Service (“Data”), unless Operator specifically tells you otherwise before you submit it. However, you acknowledge and agree that various individuals and entities may have overlapping rights in and to your Data. As such, Operator has and shall retain all rights, title and interests, including all intellectual property rights, in and to all Data and related databases residing on Operator’s servers, including all of your Data which is stored in a form that is not identifiable as yours. Operator may use and disclose your Data in accordance with the Privacy Policy, referenced above.

7.2 You, not Operator, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness and copyright of all Data and Operator shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Data, or for any actions or omissions which Operator takes in reliance upon your Data.

8. Ownership

Operator and/or its licensors own and shall retain all rights, title and interests, including all intellectual property rights, in and to this Site, and all elements thereof. Except for the express licenses granted to you herein, you neither have nor acquire any rights, title or interests in or to this Site, or any element thereof.

9. Marks and Logos

 “Verlas”, “V”, “Verlas,V” ”Dholakia Jewels Private Limited”, “Verlas.in” “Direct from factory Inc.” and all other names, marks, symbols and logos used in connection with this Site are trademarks of Operator or other third parties (the “Marks”). Operator grants you no license, permission or authorization to reproduce or use any Marks, whether owned by Operator or a third party. Except as expressly authorized by Operator, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on our Site or Marks, in whole or in part. Nothing in these Terms of Service or in our Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Marks displayed through our website, without our prior written permission in each instance. All goodwill generated from the use of Marks will inure to the Operator’s exclusive benefit. 

10. Third Party Sites and Materials.

10.1 Please exercise discretion while browsing the Internet using this Site. You should be aware that when you are on this Site, you could be directed to other sites that are beyond Operator’s control. There are links to other sites from these pages that take you outside of Operator’s Site. This includes links from advertisers, sponsors, material providers, and content partners that may use Operator’s logo(s) as part of a co-branding agreement. These other sites may send their own cookies to users, collect data, solicit personal information, or contain information that you may find inappropriate or offensive. In addition, advertisers on this Site may send cookies to users that Operator does not control. Operator reserves the right to disable links from third party sites to this Site at any time in its sole discretion.

10.2 Operator is not affiliated with, nor does Operator endorse or sponsor, any sites on the Internet that are linked through or to this Site. Operator provides any such links to you only as a matter of convenience, and in no event shall Operator be responsible or liable for any information, content, products, services or other materials on or available from or through such sites. Operator explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from this Site. Operator has not taken any steps to confirm the accuracy or reliability of any of the information contained in such third party sites or content. Operator does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against Operator with respect to such sites and third party content. Operator strongly encourages you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

11. Third-Party Transactions

In your use of this Site,  you may enter into correspondence with, purchase or sell goods and/or services from or to, or participate in promotions of advertisers or sponsors showing their products and/or services through this Site. Any such activity, and any terms, conditions, warranties or representations associated with such activity, are solely between you and the applicable third party. Operator shall have no liability, obligation or responsibility for any such correspondence, transaction, exchange, purchase, sale, promotion or other activity conducted between you and any third party. Because Operator is not and cannot be a party in your communications, interactions and/or transactions with any third parties on or through this Site, in the event that you have a dispute with one or more such third parties, you acknowledge that your sole and exclusive remedies are against such third parties. You expressly covenant not to sue or otherwise assert any claim against Operator in connection with such disputes, and hereby release Operator, its subsidiaries, affiliates, officers, directors, agents and employees from any and all claims, demands, suits, expenses, fees (including attorneys’ fees), judgments, penalties, fines and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

12. Your Additional Responsibilities

 You are solely responsible for any and all activities that occur under your account including inputting, maintaining, and managing accurate information and ensuring that you exit or log-off from your account at the end of each session of use. You shall notify the Operator immediately of any unauthorized use of your password or account or any other breach of security that is known or suspected by you. You shall also use your best efforts to immediately stop any copying or distribution of this Site that is known or suspected by you. Operator shall not be responsible for any unauthorized access to, or alteration of, your transmissions or Data, any material, information or data sent or received, regardless of whether the data is actually received by Operator, or any transactions entered into through the Service or failure to abide by these Terms of Service.

13. Compliance with Laws; Prohibited Activities.

You agree to abide by all applicable local, state, and federal laws, regulations, statutes, rules and ordinances, in connection with your use of this Site. Without limiting the foregoing, you shall not use this Site to: (a) send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (b) harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses; (c) transmit or post unlawful, harassing, bigoted, racist, hateful, libelous, abusive, tortious, defamatory, threatening, harmful, invasive of another’s privacy, vulgar, obscene or otherwise objectionable material of any kind or nature or which is harmful to minors in any way; (d) transmit or post any material that may infringe the intellectual property rights or other rights of third parties, including trademark, trade secret, copyright or right of publicity; (e) transmit or post any material that contains software viruses or other harmful or deleterious computer code, files or programs such as Trojan horses, worms, time bombs and cancelbots; (f) interfere with or disrupt servers or networks connected to this Site or violate the regulations, policies or procedures of such networks; (g) attempt to gain unauthorized access to this Site or computer systems or networks connected to this Site through password mining or any other means; (h) harass or interfere with another user’s use and enjoyment of this Site; or (i) transmit or post, or promote the transmission or posting of, an illegal or unauthorized copy of another person’s work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devises, or providing pirated content or links to pirated content files. In addition, you agree not to use any device, software, or routine, including but not limited to any viruses, worms, time bombs, to interfere or attempt to interfere with the proper working of this Site or any Service, or to intercept any system, data or personal information from this Site, nor will you take any action that imposes an unreasonable or disproportionately large load on this Site’s infrastructure.

14. Your Contributions to this Site

14.1 Portions of this Site may contain areas, such as online classrooms, chat rooms, bulletin boards and/or message boards, which provide you and other third parties an opportunity to exchange, post, broadcast, publish, circulate, transfer, share, transmit, upload and/or otherwise distribute suggestions, photographs, video and/or sound recordings, articles, links, ideas, feedback, recommendations, opinions and/or other materials and information (collectively, “Submissions”). If you make any Submissions on this Site, you represent and warrant that you have all necessary rights in and to such Submissions and all material they contain, that the Submissions are non-confidential and non-proprietary to you, and that such Submissions do not and will not infringe any proprietary or other rights of third parties or violate any term of these Terms of Service. Any claim lodged with, or damage resulting to, Operator from your breach of this representation and warranty will be covered by your indemnification obligations under these Terms of Service. The information, advice, facts, opinions or other Submissions on this Site posted by third parties are those of the respective authors and do not necessarily reflect the views of Operator or any its employees, officers, directors, agents, suppliers, contractors or affiliated entities.

14.2 Operator will own and shall retain all rights, title and interests, including all intellectual property rights, in and to any and all Submissions. You hereby expressly assign all rights, title and interests in and to such Submissions to Operator free of charge. Operator may use such Submissions as it deems appropriate in its sole discretion without restriction. Notwithstanding, the foregoing, you will retain all rights, title and interest, in and to all copyrightable works of authorship submitted by you in connection with your use of this Site or any Service (“Your Content”), and you grant Operator a non-exclusive, non-transferable, paid-up, royalty-free license to reproduce and use Your Content in order to provide the Services to you.

14.3 You acknowledge that Operator will review Submissions to ensure they are from verified purchasers but otherwise does not edit Submissions in the normal course of its business prior to the appearance of those Submissions on this Site. To the fullest extent permitted by applicable law, Operator disclaims all responsibility and liability for Submissions and for any losses, damages, or expenses resulting from their use and/or appearance on this Site. Notwithstanding the foregoing, Operator reserves the right to monitor all Submissions and to remove without liability any Submissions that it considers, in its sole discretion, to be offensive, violate any applicable law, violate the right of any third party, or otherwise violate the terms of these Terms of Service. If you discover Submissions on this Site that are offensive, violate any applicable law, violate the right of any third party, or otherwise violate the terms of these Terms of Service you may provide Operator with notice of such Submissions at info@verlas.com.

15. Online Purchases

 15.1 If you wish to purchase any goods or services made available through this Site (each such purchase, a “Transaction”), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to Operator the right to provide such information to third parties for purposes of facilitating the completion of any Transaction initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction. 

15.2 All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on this Site are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on this Site does not guarantee that these products or services will be available. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. Operator reserves the right, with or without prior notice, to: (i) limit the available quantity of or discontinue any products or services; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar any user from making or completing any or all Transaction(s); and/or (iv) refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through this Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.

15.3 Operator or its agents may call or text you regarding your account or your Transactions, as set forth in our Privacy Policy and applicable Additional Terms. You agree that Operator may place such calls or texts using an automatic dialing/announcing device, and that Operator may make such calls or texts to a mobile telephone or other similar device. You agree that Operator may, for training purposes or to evaluate the quality of its service, listen to and record phone conversations you have with Operator or its agents.

15.4 Operator has attempted to accurately depict the colors and details of the products offered on this Site. However, because the color and product details you see is dependent on your computer monitor, Operator cannot guarantee that the color and details that you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.

15.5 Operator’s acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. The Operator will track your insured package for you and confirm delivery of items that require a signature upon delivery. It is mandatory to have someone 18 (eighteen) years and above to accept your order given the high value of items involved. You have 48 (forty-eight) hours from confirmation of this delivery to communicate issues with your delivery or the product. Operator makes a conscientious effort to describe and display its products and services accurately on this Site. Despite these efforts, a small number of items on this Site may be mispriced, described inaccurately, or unavailable, and Operator may experience delays in updating information on this Site and in our advertising through other media. As a result, Operator cannot and does not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. Operator reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Operator apologizes for any inconvenience.

15.6 If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy, incorporated herein by reference.

16. Linking to this Site and Social Media Features

You may link to this Site homepage, provided you do so in a way that is fair and legal and does not damage Operator’s reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on Operator’s part without Operator’s express written consent.

This Site may provide certain social media features that enable you to:

-    Link from your own or certain third-party websites to certain content on this Site.

-    Send e-mails or other communications with certain content, or links to certain content, on this Site.

-    Cause limited portions of content on this Site to be displayed or appear to be displayed on your own or certain third-party websites.

Subject to the foregoing, you must not:

-    Establish a link from any website that is not owned by you.

-    Cause this Site or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.

-    Link to any part of this Site other than the homepage.

-    Otherwise take any action with respect to the materials on this Site that is inconsistent with any other provision of these Terms of Service.

The Site from which you are linking, or on which you make certain content accessible, must comply in all respects with the content standards set out in these Terms of Service. You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. Operator reserves the right to withdraw linking permission without notice. Operator may disable all or any social media features and any links at any time without notice. 

17. Geographic Restrictions

The Operator is based in the state of Gujarat in India. We provide this Site for use only by persons located in India. We make no claims that this Site or any of its content is accessible or appropriate outside of India. Access to this Site may not be legal by certain persons or in certain countries. If you access this Site from outside India, you do so on your own initiative, at your sole risk, and you are responsible for compliance with all applicable laws.

18. Indemnification

You shall indemnify, defend and hold harmless the Operator, its licensors and information providers, and each such party’s parents, subsidiaries, affiliates, officers, directors, employees, attorneys, and agents, harmless from and against any and all claims, actions, proceedings, costs, damages, losses, liabilities, and expenses (including attorneys’ fees and costs) arising out of or in connection with your: (a) access to and/or use of this Site; (b) Submissions, Data and other information provided to Operator; (c) breach of these Terms of Service; and/or (c) violation of any applicable law or right of a third party.

19. Disclaimer of Warranties

19.1 We do not guarantee, represent, or warrant that your use of our service and the Site will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the service and Site will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time without notice to you.

19.2 You acknowledge that: the Site could include technical or other mistakes, inaccuracies or typographical errors; the Site may become inoperable or otherwise unavailable for periods of time; materials and/or services at the Site may be or become out of date and Operator makes no commitment to update such materials or services. The operator assumes no responsibility for errors or omissions in the information, documents, software, materials and/or services which are referenced by or linked to this Site. References to third parties, their services and products, are provided “as is” without warranty of any kind, either express or implied.

19.3 Your use of the Site is at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from such activities. No advice or information obtained by you from the Operator, or through or from the Site, shall create any representation or warranty by the Operator.

19.4 The Site is provided to you on an “as is” basis, without any representation or warranty of any kind or nature. Without limiting the foregoing, neither Operator, its licensors nor any content providers make any representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of the Site, or that the use of the Site will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, systems or data.

19.5 All other conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby disclaimed to the maximum extent permitted by applicable law by Operator, its licensors and content providers. Some jurisdictions do not allow the exclusion of implied warranties such that the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction.

20. Limitation of Liability and Actions

Regardless of the form of action or theory of recovery, in no event shall Operator, its licensors or content providers be liable or responsible to you in connection with the Site, or your use thereof, for any: (a) indirect, consequential, incidental, special, punitive or exemplary damages, even if they are aware of the possibility of such damages; (b) lost profits, lost revenue, loss of data, lost expectancy, business interruptions and/or benefit of the bargain damages;  Any claim related to the Site must be initiated within one (1) year of the date you knew, or reasonably should have known, of the existence of such claim against Operator.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

THE COMPANY’S ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW OR OTHERWISE, WITH RESPECT TO THE WEBSITE CONTENT AND PRODUCTS AND/OR FOR ANY BREACH OF THIS TERMS OF SERVICE, IS SOLELY LIMITED TO THE AMOUNT YOU PAID, LESS SHIPPING AND HANDLING, FOR PRODUCTS PURCHASED VIA THE WEBSITE.

THE COMPANY WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE WEBSITE CONTENT OR PRODUCTS; (2) THE COST OF PROCURING SUBSTITUTE PRODUCTS OR CONTENT; (3) ANY PRODUCTS PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THE WEBSITE; OR (4) ANY LOST PROFITS YOU ALLEGE.

In no case shall Verlas or Dholakia Jewels Private Limited and our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

21. Export

21.1 Operator controls and operates this Site from its location(s) in India. Operator makes no representation that this Site is appropriate or available for use in other locations. Those who choose to access this Site do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You are expressly prohibited from using or accessing this Site from any location in which this Site and/or any Software, Materials and/or Services would violate any law within that jurisdiction. Any diversion of the Software, Materials and/or Services contrary to India law is prohibited.

22. Term and Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Terms of Service for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and accordingly may deny you access to our Services (or any part thereof).

22.1 These Terms of Service, and your right to access and use this Site, are effective until terminated by Operator. You may terminate these Terms of Service at any time by discontinuing use of this Site.. Notwithstanding the foregoing, if you subscribe to a Service, Operator may terminate these Terms of Service and your access to and use of this Site if you fail to timely pay Operator for the Service and/or you breach these Terms of Service or the terms applicable to the Service.

22.2 These Terms of Service, and your access to and/or use of this Site, may be terminated by Operator immediately without notice to you if in Operator’s sole discretion you fail to comply with any term or provision of these Terms of Service. Upon termination, you must destroy all materials obtained from or through this Site, and all related documentation and all copies and installations thereof, whether made under these Terms of Service or otherwise.

22.3 Subject to the terms of these Terms of Service, all provisions of these Terms of Service relating to ownership, limitations of liability, confidentiality, indemnification and other provisions which by their nature survive termination of these Terms of Service shall survive termination of these Terms of Service.

23. PROHIBITED USES

The site and its content are intended solely for personal and non-commercial use by visitors and online shoppers. Any use of the site or its content other than for personal and non-commercial purposes is prohibited. In addition to the above and other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

1. For any unlawful purpose;

2. To solicit others to perform or participate in any unlawful acts;

3. To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;

4. To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

5. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on age, national origin, or disability;

6. To submit false or misleading information;

7. To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service, any related website, other websites, or the Internet;

8. To collect or track the personal information of others;

9. To spam, phish, pharm, pretext, spider, crawl, or scrape;

10. For any obscene or immoral purpose;

11. To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

24. Governing Law and Jurisdiction

These conditions, Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. In case of any dispute, the jurisdiction will be restricted to the courts in Mumbai, Maharashtra and You agree, as we do, to submit to the exclusive jurisdiction of the courts in Mumbai.

25. Notice and Procedure for Making Claims of Copyright Infringement

The Operator respects the intellectual property rights of others and maintains a policy of removing products or any other materials that violate copyright law. If you believe your copyright or other intellectual property right is being infringed, please provide written notice to the following Operator’s officer for notice of claims of infringement:

Attention: [•]

Your written notice must: (a) contain your physical or electronic signature; (b) identify the copyrighted work or other intellectual property alleged to have been infringed; (c) identify the allegedly infringing material in a sufficiently precise manner to allow the Operator to locate that material; (d) contain adequate information by which the Operator can contact you (including postal address, telephone number, and e-mail address); (e) contain a statement that you have a good faith belief that use of the copyrighted material or other intellectual property is not authorized by the owner, the owner's agent or the law; (f) contain a statement that the information in the written notice is accurate; and (g) contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright or other intellectual property right owner. Please do not send notices or inquiries unrelated to alleged copyright or other intellectual property right infringement to the Operator’s designated agent, as they will be deleted upon receipt.26. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, invalid, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions and all other provisions of these Terms of Service shall remain in full force and effect.

27. Relationship

 The relationship between you and Operator is that of independent contract. No joint venture, partnership, employment, or agency relationship exists between you and Operator as a result of these Terms of Service or your access to this Site. Neither party has the authority to create any obligations for the other, or to bind the other to any representation, statement or document.

28. Entire Agreement

The Terms of Service, Privacy Policy, Return Policy, and all Additional Terms, constitute the entire agreement between you and the Operator with respect to the Website and supersede all prior and contemporaneous negotiations, agreements, proposals and understandings both written and oral, with respect to this Site.

29. Gift Card

The e-gift card comes with a 1 (one)-year validity from the date of purchase.

Gift card is meant for one-time use. Hence, partial redemptions cannot be made i.e. if your gift card is worth INR 10,000 the whole amount has to be used towards paying for an order.

If you return the product purchased using a gift card, the requisite amount will be refunded to you as Verlas Credit on furnishing the original invoice or receipt.

No promotional offer or discount is applicable to purchasing a Verlas’ gift card.

UNFORESEEN EVENTS

In the event any situation or event occurs not covered under these terms and conditions, you can write to us at care@verlas.in with your queries and/or grievances, and we shall try our best to resolve such queries and/or grievances at the earliest. Kindly note that each query and/or grievance may be handled differently on a case-by-case basis.

FEEDBACK AND COMMENTS

Any opinions left on the Site by the customers are screened and moderated by Operator. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out-of-context commentary, etc.), the Operator reserves the right to refuse or modify it.

ADDITIONAL TERMS & CONDITIONS

1. 30-days returns - You can return your item for up to 30 (thirty) days from the date of delivery, no questions asked against a full refund subject to a successful inspection of the jewelry and accompanied items at the time of delivery (which may take up to 7-10 days from the date of receipt at the Operator's warehouse /studio) and submission of the video showcasing the original jewelry and outer packaging with the original product with tag, invoice and authenticity certificate and all other materials . 

However, Personalized products are not eligible for returns and can only be returned in case of spurious/defective products. Please note that any claim for non-receipt of a product or empty box will be entertained only if it is reported within 24 (twenty four) hours delivery and is supported by an unboxing video which includes the original outer seal and after our internal; verification of the authenticity.

2. Lifetime exchange & buyback - Beyond 30 (thirty) days, you can opt for an exchange or buyback on your jewellery purchased in India.

3. Exchange - We will offer you credit note of 95% against the product at selling price you purchased on website after inspection of the product in accordance with returns mandates which will take 7-10 business days from the receipt of the product at the warehouse/studio. However, GST & Taxes paid at the time of purchase and discount offers will be deducted. This credit can be claimed within a period of 90 (ninety) days as a discount against your future orders. Adjustments may be made subject to product inspection.

4. Buyback - We will offer a buyback of 90% for your product at its current price showcased on website after inspection of the product in accordance with returns mandates which will take 7-10 business days from the receipt of the product at the warehouse/studio. However, GST cannot be refunded. All payments in regards with Buyback shall be issued by RTGS/NEFT in the name of person mentioned in invoice. Adjustments may be made subject to product inspection.

5. For both exchange and buyback, should we find any deficiencies/defects in the product returned to us (including but not limited to missing stones/packaging, damages, etc.), the buyback or exchange amount shall be adjusted depending on the extent of the deficiency or defect. In case of significant damage, the Operator may, at its sole discretion, refuse to accept the product. In all such matters, the decision of the Operator shall be final and binding.

6. The price on the website/app is based on average product weight. Your actual product weight may vary. Metal Weight is subjected to 10% Tolerance. The weight communicated in the invoice shall be the final weight.

7. Please note that refunds take a minimum of 7-10 working days from the date of confirmation of refund emailed to you by care@verlas.in post inspection of the jewelry.

8. Please note that to avail of any of the features offered in the authenticity certificate (return, exchange, or buyback), you must produce the original invoice (hard/soft copy), and all certificates including IGI certificates (strictly original and hard copy). The absence of any of the documents will make the product ineligible for return/exchange/warranty.

9. Please note exchange and buyback are only valid on Verlas Gold and Diamond products - any other jewelry will not be accepted, regardless of brand/purity, etc.

10. Please note there might be up to 2% variation in the dimensions/color of the product against mentioned specifications.

6. All Products offered by the Operator are described and pictured as completely and precisely as possible and in good faith. Despite all our precautions Operator cannot be held liable for possible errors and you acknowledge that the product delivered to you may vary from the product displayed and pictured on the Site. The products available on the Site are for your personal use only. The products which you may receive from the Operator shall not be sold or resold for any/commercial reasons.

7. Pricing Information - The Operator cannot confirm the price of a product until the order is confirmed. In the event that a Product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, the Operator shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, the Operator may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your instructions will not be deemed accepted and the Operator will have the right to modify the price of the product and contact you for further instructions using the contact information provided by you during the time of registration, or cancel the order and notify you of such cancellation. If the Operator has to cancel the order after the Operator has processed the payment, the said amount will be remitted back to you.l

8. The Operator may at any time modify these Terms of Service without any prior notification to you. Subsequent to any modification of these Terms of Service, the Operator may inform you of the modifications in these Terms of Service via email at the address provided by you while registering on the website or by placing the updated Terms of Service on the Site. You can access the latest version of these Terms of Service at any given time on the Site. You should regularly review these Terms of Service on the Site. In the event the modified Terms of Service is not acceptable to you, you should discontinue using the Site. However, if you continue to use the Site, you shall be deemed to have agreed to accept and abide by the modified Terms of Service.

BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.