FOR DIAMOND JEWELRY

Last Updated: [01/12/2025]

Verlas (hereinafter referred to as the “Company” or “we”) offers Lifetime Exchange & Buyback Policy (“Policy”) for the products sold only in India, subject to review by our Quality Assurance Department for the product free from any sort of damage, wear and tear, alteration, resize, etc. The decision by the Quality Assurance Department shall be final and binding for any sort of Lifetime Exchange/Buyback Scheme.  

To request a return of the product under the Policy, follow the below instructions.

 

Email Us:Send an email to care@verlas.in from your registered email id requesting an exchange or buyback of a product.

 

For any sort of Lifetime Exchange or buyback, we shall require the following:

● Original Product with original packaging & product tag

● Order ID & Original Copy of Invoice

●  Product Certificate (If any)

● Valid Government. ID Proof of the person making the Buyback/Exchange Request

 

Exchange & Buyback Shipping Process:

● To ship the product securely, send it in the original brand packaging and outer Verlas Corrugated box to avoid any damage in transit.

● The products need to be shipped with our shipping partners for secure delivery.

● Once we receive the item, our Quality Assurance team will inspect it for wear and tear.

 

Please note:  For Returns, Exchange & Buyback, once packed and ready, please send an email to care@verlas.in from the registered user’s email id with a picture of open jewelry box with jewelry and closed box and video of packing with contents while filling the box and sealing the same. This is an important step for insurance liability. 

 

Submission of the video showcasing the original jewelry and outer packaging with the original product with tag, invoice and authenticity certificate and all other materials and the packing process until sealing is mandatory.

 

Please write to care@verlas.in in the same mail trail with the package readiness confirmation along with pictures and video mentioned above for the concierge team to initiate the pick-up.

 

The terms and conditions for the Lifetime Exchange scheme are as follows:

The terms and conditions for the Lifetime Exchange scheme are as follows:

● The exchange Policy applies only to the end customers in India. Under this Policy, the good(s) in good condition after inspection by our Quality Check teams can be exchanged by every customer for another good(s) with a value equivalent to 95% of the selling price of the sold good(s).

● On accepting the goods for exchange, the Company shall provide the exchanged goods of 95% of value of the goods being exchanged. No money will be refunded.

● Credit note for new purchase will be issued for 95% of the value of the selling price excluding GST. (The advantage for you is that the exchange is on the total value without deducting the labour charges.) We will deduct any discounts or offers provided during the purchase.

 

● The good(s) being exchanged should be accompanied with the original certificate, the original invoice and all other product materials provided by the retailer or the Company. The Company does not cover any consequential loss or damage of jewelry or diamonds.

● Lifetime Exchange shall not be applicable to orders pertaining to products sold outside India.

●The exchange shall be subject to the quality check that shall be carried out for the goods being exchanged which is subject to review by our Quality Assurance team. During review, the team will examine if the product is free from any kind of tampering, damage, alterations, re-sizing, etc., which, if the case product will not be accepted.

● Exchange will not be accepted if the jewelry shows any damages, cracks, excessive wear and tear, changes in shape, or deformities. In such cases, the Company reserves the right to deduct a reasonable amount at its sole discretion. All decisions made by the Company in this regard shall be considered final and binding.

· Additional logistic fee of Rs 1500/- shall be deducted while determining the exchange value.

● A new order shall be shipped in Exchange within 30 (thirty) days from the date confirming the lifetime exchange by Concierge team via email from care@verlas.in on the registered email address of the customer, after inspection of the products being exchanged and extending the final value credit not for purchase of the new product.

● The customer will have to pay the difference in case the new product value is higher than the exchange value.

 

Terms & Conditions: Buyback

The terms and conditions for the lifetime buyback policy are as follows: This buyback Policy shall apply only to end customers in India. Under this Policy, the good(s) can be returned by the customers to the Company for a refund payment totalling the following:

● 97% of the prevailing market price of gold or any other metal used PLUS + 80% of the prevailing market price of the specific quality of the lab-grown diamonds in the jewelry excluding GST. (The advantage for you is that buyback is on the total value without deducting the labour charges.) The Company will solely determine the prevailing market value of gold and diamonds for buyback calculations, ensuring a standardized approach.

● Discounts, promo codes, coupon values, and free gift values availed will be deducted and adjusted when calculating the buyback value at the Company. The final buyback amount will be determined after deducting GST and all applied taxes at the time of purchase.

● The buyback policy and refund of payment shall be subject to the quality check carried out by the Company to ensure that the product is in acceptable condition and eligible for buyback. The buyback value will be calculated after applying standard deductions based on wear and tear, usage of the product, or any customizations.

● During review, the team will examine if the product is free from any kind of tampering, damage, alterations, re-sizing, etc., which, if the case product will not be accepted.

● Buyback will not be accepted if the jewelry shows any damages, cracks, excessive wear and tear, changes in shape, or deformities. In such cases, the Company reserves the right to deduct a reasonable amount at its sole discretion. All decisions made by the Company in this regard shall be considered final and binding..

 

● Products that are damaged or altered outside the Company's purview (e.g., modifications or repairs done by unauthorized third parties) are not eligible for the buyback program, ensuring the integrity and quality of the returned items.

 

● The good(s) should be accompanied with the original certificate, the original invoice, packaging intact in pristine condition and all other related items provided by the retailer at the time of purchase.

● Buyback shall not be applicable to orders pertaining to products sold outside India.

● Additional logistic fee of Rs 1500/- shall be deducted while determining the buyback value.

● All payments for the buyback value paid by the Company will be made through RTGS or NEFT only. Payments shall be made only to the person/entity mentioned in the invoice issued by the retailer and carrying a valid Government Issue photo ID and valid Certificate of the Good.

● Refunds and payments under the buyback scheme shall be done within 21 (twenty-one) business days after the date of confirming the lifetime exchange by Concierge team via email from care@verlas.in on the registered email address of the customer, after inspection of the products under buyback and extending the final buyback value over email.

The Company shall not be liable for any delay, failure, or inability to process any exchanges or buybacks, where such delay or failure arises from events beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, governmental actions, strikes, labor disputes, transportation disruptions, or failures of logistics or communication networks. In such circumstances, the timelines for processing any exchanges or buybacks shall be extended for the duration of the force majeure event.

The Company reserve the right to modify this Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.